Return Policy
RETURN POLICY
At Whitmore & Velvet, we want you to feel confident in every piece you choose.
By placing an order on our website, you confirm that you have read, understood, and agreed to this Return Policy.
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1. RETURNS
If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.
To be eligible for a return:
• Items must be unworn, unused, and unwashed
• Items must be returned in their original condition and packaging
• Only normal inspection and handling of the product is allowed
Please note:
Return shipping costs and handling costs are the responsibility of the customer.
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2. HOW TO REQUEST A RETURN
To initiate a return, please contact us at:
info@whitmorevelvet.com
Include the following information:
• Order number
• Reason for return
• Your full name and shipping address
• Photos (only if the item is defective or damaged)
Once your request is approved, we will provide you with return instructions.
Returns sent without prior approval may not be accepted.
We recommend using a tracked shipping service and keeping proof of shipment until your return is completed.
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3. REFUNDS
Returns are processed within 7 business days after the item has been received and inspected.
Refunds will be issued to your original payment method.
Shipping costs are non-refundable.
Whitmore & Velvet reserves the right to refuse returns that do not meet the conditions outlined above.
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4. DEFECTIVE OR DAMAGED ITEMS
If your item arrives damaged or defective, please contact us within 2 days of delivery at:
info@whitmorevelvet.com
Include:
• Your order number
• A description of the issue
• Clear photos or video showing the defect
Once reviewed, we may offer a replacement or solution depending on the situation.
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5. LOST OR UNDELIVERED ORDERS
If your order is lost in transit, please contact us with your order number and tracking details.
We will assist in resolving the issue and arrange a suitable solution if the loss is confirmed.
If a package is refused, unclaimed, or returned due to incorrect shipping details, a handling fee may be deducted from your refund.
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6. CANCELLATIONS
Orders can be canceled before they are processed and shipped.
Once an order has been dispatched, cancellation is no longer possible. In this case, you may request a return after delivery.
To request a cancellation, please contact:
info@whitmorevelvet.com
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7. IMPORTANT NOTES
• Returns are not free — shipping costs are the responsibility of the customer
• We are not responsible for delays caused by shipping carriers or customs
• Items that are worn, damaged, or not in original condition will not be accepted
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8. CONTACT
If you have any questions about this policy, please contact us:
info@whitmorevelvet.com
Whitmore & Velvet